1. INTRODUCTION

Haird is an information society service and does not provide Personal Services falling under the Cosmetology Industry. Haird app provides a platform that connects users seeking home service with professional service providers in Lagos, Nigeria. Personal services are delivered by Technicians/Professional Service Providers under a contract (with users) for the provision of beauty and grooming needs including (but not limited to) hairdressing, wig construction, installation and ventilation, loc installation and maintenance, barbering, makeovers, nail care services such as manicures, pedicures, and nail enhancements, massages, eyebrow trimming, brow lamination, microblading lash extensions, waxing and hair removal, piercings, tattoos, etc. Technicians administer these personal services on an independent basis as economic and Haird is an information society service and does not provide Personal Services falling under the Cosmetology Industry. Haird app provides a platform that connects users seeking home service with professional service providers in Lagos, Nigeria. Personal services are delivered by Technicians/Professional Service Providers under a contract (with users) for the provision of beauty and grooming needs including (but not limited to) hairdressing, wig construction, installation and ventilation, loc installation and maintenance, barbering, makeovers, nail care services such as manicures, pedicures, and nail enhancements, massages, eyebrow trimming, brow lamination, microblading lash extensions, waxing and hair removal, piercings, tattoos, etc. Technicians administer these personal services on an independent basis as economic and professional service providers. Disputes arising from consumer rights, legal obligations or from the law applicable to the provision of personal services will be resolved between the users and professional service providers. Data regarding the technicians and their personal service is available in the Haird app and receipts for services provided are shared In-app and to the email address available in your profile.

2. SIGNUP

2.1. General

2.1.1. Prior to using the Haird Services, users and professional service providers must sign up by providing the requested information in the signup application on the Haird App and uploading the necessary documentation as required by us. You must provide accurate, complete, current and verifiable information. You may sign up either as a legal or a natural person. This enables access to certain features of the App, such as booking appointments as a user or providing personal services as a technician.

2.1.2. Your account is your credential for logging in. When you register and use an account, you must commit and guarantee that:

• You take full responsibility for the authenticity, legality, and validity of the registration information, update the registration information promptly, and must not register an account or use the Services on behalf of others.
• Safely keep your account and password by restricting unauthorized access to it, and take legal responsibility for all activities under that account.
• Do not maliciously register accounts, including but not limited to frequent or bulk registration.
• Do not transfer, lend, rent, or provide your account to others in any form.

2.1.3. If you lose your account, forget your password, or leak your verification code, you can follow the procedure to appeal for recovery in a timely manner. We especially remind you to properly safeguard your account, password, and verification code.

2.1.4. After using them, you shall log out securely. You will bear full responsibility for any losses caused by the leakage of your account or password. If you discover any unauthorized use of your account, you shall immediately notify Haird, and we will provide the fullest cooperation and handling for resolving the issue.

2.1.5. Under the agreed conditions, you have the option to discontinue the use of our Services, terminate the contract with us, and delete your account. However, even after you delete the account, we still have the right to:

• Retain certain data as required by laws and regulations.
• Exercise the rights stipulated in these Terms for any illegal or violating behaviour committed by the user during the use of Haird Services before deletion.

2.1.6. The Account is non-transferable, non-giftable and non-inheritable.

2.2. Professional Service Providers

2.2.1. Natural Person Accounts

Registering the account as an individual technician requires a minimum age requirement of eighteen (18) years. This age threshold is requisite and is non-transferable to any third party, parent, guardian, or representative of any form. Upon successful completion of the signup application, we will provide you with a personal account accessible via a username and password. By clicking the “Sign up" button located at the end of the signup application, you represent and warrant that:

• Pursuant to valid legal acts, you are entitled to enter into an agreement with us to use the Haird Platform for providing personal services;
• You have carefully studied, fully understand and agree to be bound by these Terms, including all obligations that arise as provided herein;
• All the information you have presented to us is accurate, correct and complete;
• You will keep your account accurate and profile information updated at all times;
• You will not authorize other persons to use your account nor transfer or assign it to any other person;
• You will not use the Haird Services for unauthorized or unlawful purposes and impair the proper operation of the Haird Services by subversive acts including (but not limited) to user diversion from Haird Services, and soliciting private arrangements with users outside the framework of Haird Services;
• At all times, you fully comply with all laws and regulations applicable in the state you are providing personal services in, including (but not limited to) laws regulating personal services in the cosmetology industry;

2.2.2. You are obliged to provide your bank requisites in the course of filling in the payment details upon registration. In case you are a legal person, you must insert the bank account of the company. Haird will transfer In-app Payment fees only to the bank account that you have provided. We are not liable for any incorrect money transactions in case you have provided wrong bank requisites.

2.2.3. After submitting the signup application, you will receive an In-app notification and/or an email with additional conditions that must be met in order to use Haird Services. These conditions may include providing criminal records, evidence of completion of a professional training course (e.g. cosmetology certificate), owning a GPS-supporting mobile device and other conditions as described in the pertinent e-mail. The failure to comply with the provided requirements and conditions may result in termination of the Agreement and the right to use the Haird Services.

2.3. Legal Person Accounts

2.3.1. Registering the account as a legal person (i.e. a company): You are considered to be a legal person if the recipient of the fees is marked as a legal person in payment details (as accessible in the Haird app Account). In such a circumstance, the indicated legal person is considered to be the provider of professional Services and a party to these Terms, Agreement and any further agreements.

2.3.2. Only a specific natural person(s) indicated by the legal person in the signup process or at any time thereafter upon satisfying due checks and verification, may factually provide personal services. Such natural person(s) may use the account of the legal person only if he/she has read and agrees to be bound by these Terms and any further documentation that is part of the Agreement.

2.3.3. To ensure safety on the Haird Platform, Haird may ask you to verify your identity and/or the identity of any person authorised or nominated to act on your behalf to ensure that the person using the Haird App is the same person whose information is provided in the signup application. You will not be able to provide personal services as a legal person until you and/or the person authorised or nominated to act on your behalf pass the verification process.

2.3.4. You are obliged to provide your bank requisites by inserting the corporate bank account of the company. Haird will transfer In-app Payment fees only to the corporate bank account that you have provided, and will not be liable for any incorrect money transactions in case you have provided wrong bank requisites. THE LEGAL PERSON IN THE PAYMENT DETAILS AND THE NATURAL PERSON(s) FACTUALLY PROVIDING THE PERSONAL SERVICES UNDER THE HAIRD ACCOUNT SHALL REMAIN JOINTLY AND SEVERALLY LIABLE FOR ANY INFRINGEMENT OF THE TERMS AND AGREEMENT CONDUCTED BY EITHER OF OR BOTH OF THEM AS THE CIRCUMSTANCES DICTATE.

2.3.5. All terms in the preceding clause pertaining to natural persons are hereby incorporated into this clause where the context permits, allows and/or applies.

2.4. User Accounts

2.4.1. The services offered by the App are primarily intended for adults. To engage with the Haird Platform and access any personal service as a User, you need to:

• Be eighteen (18) years of age or older or have a parent or guardian of sound mind consent on your behalf if you are a minor. Where a user is a minor, the user's parent or guardian will need to enter into these Terms and conditions on the minor user's behalf, and it shall be so deemed at all times that these Terms and conditions were entered into on the minor user's behalf by a parent or guardian. If a minor does not satisfy these requirements, Haird will be unable to register such a minor as a user;
• Provide accurate, truthful, legal and valid information as required. If the information you submit is inaccurate, untrue, or non-standard or there is reason for Haird to suspect them as incorrect, false or illegal, we reserve the right to refuse to provide you with Haird services and related functions accessible through the Haird Platform;
• Have the power to enter a binding contract with Haird and not be barred from doing so under any applicable laws; and
• Reside in a location where the Haird app services are applicable and available.

3. LICENSE TO USE HAIRD APP AND ACCOMPANYING HAIRD PERSONAL ACCOUNT

3.1. As long as you (users and professional service providers/technicians) comply with these Terms and Conditions, we agree to grant you a revocable, non-exclusive right to access and use the Haird app and/or the Haird personal account attached to you in accordance with these Terms and Conditions, the Privacy Notice and the applicable app-store terms. You may not transfer or sub-license this right to use the Haird app and/or Haird personal account. In the event that your right to access and utilise the Haird app and/or Haird personal account is cancelled, the corresponding non-exclusive license will also be cancelled.

3.2. In the course of using the Haird App and/or Haird Personal Account, you (users and professional service providers/technicians) will not violate any applicable, nor interfere with, damage, or attack the Services, systems, networks, models, and other components that support the normal operation of the service or platform provided by Haird. You will not engage in activities that endanger the security of the Services by:

• Engaging in illegal activities involving network intrusion, such as: using unauthorized data or accessing unauthorized servers/accounts; forging TCP/IP packet names or partial names; attempting to probe, scan, or test vulnerabilities in the software system or network without permission.
• Modifying the Haird App or the Haird Personal Account in any manner or form or to use modified versions of the Haird App or Haird Personal Account;
• Attempting to gain unauthorized access to the Haird App, Haird Personal Account or any other Haird Services.
• Engaging in activities that disrupt or damage or adversely affect the normal operation of the Haird Platform, such as: intentionally generating, uploading, transmitting, and spreading malicious programs or viruses; entering public computer networks or other people's computer systems without permission and deleting, modifying, adding stored information, etc.
• Engaging in activities to steal network data, such as reverse engineering, reverse assembly, reverse compilation, translation, or attempting to discover the source code, models, algorithms, and system source code or underlying components of the software in any way; capturing, copying any content of the Services, including but not limited to using any robots, spiders, or other automatic setups, setting mirrors.
• Engaging in other activities that endanger the Services' systems, networks, models, and other components.
• Engaging in activities that infringe on intellectual property rights, trade secrets, and other violations of business ethics, or using algorithms, data, platforms, etc., to implement monopolistic and unfair competition behaviours.

4. INTELLECTUAL PROPERTY

4.1. Using tags and labels of Haird. Additionally, we may have cause give you tags, labels, stickers or other signs that refer to the Haird brand or otherwise indicate you are using the Haird Platform. We grant you a non-exclusive, non-sublicensable, non-transferable license to use such signs and only for the purpose of indicating you are providing personal services via the Haird Platform. After the termination of the Agreement, you must immediately remove and discard any signs that refer to the Haird brand.

4.1. Using tags and labels of Haird. Additionally, we may have cause give you tags, labels, stickers or other signs that refer to the Haird brand or otherwise indicate you are using the Haird Platform. We grant you a non-exclusive, non-sublicensable, non-transferable license to use such signs and only for the purpose of indicating you are providing personal services via the Haird Platform. After the termination of the Agreement, you must immediately remove and discard any signs that refer to the Haird brand.

4.3. Without our permission, you (users and professional service providers/technicians) shall not use any trademarks, service marks, trade names, domain names, website names, company logos (LOGOs), URLs, or other prominent brand features related to the Services provided by Haird, including but not limited to "HAIRD," etc., in any way, either singly or in combination. You are not allowed to display, use, or apply for registration of trademarks, domain names, etc., related to the aforementioned terms in any way, and you shall not perform acts that expressly or implicitly indicate the right to display, use, or otherwise deal with these identifiers to others.

4.4. The License granted herein revokes automatically and simultaneously with the termination of the Agreement. After termination of the Agreement, you must immediately stop using the Haird App and Haird Personal Account and we are entitled to block and delete said Haird Personal Account without a prior recourse or notice.

5. RELATIONSHIP BETWEEN HAIRD, PROFESSIONAL SERVICE PROVIDERS AND USERS

Billpoint may charge fees for certain services or transactions, such as processing fees or convenience fees. Any fees will be clearly disclosed to you before you complete a transaction.

Prohibited Activities

6.1. Professional Service Providers (Technicians)

6.1.1. In your capacity as a professional service provider, you are an independent contractor who offers services through the Haird platform. By registering as a professional service provider, you agree to the following:

• All payments for services can only be processed through Haird App’s payment gateway. You will receive a percentage of the payment made for each completed service. The percentage will be communicated to you by Haird upon onboarding on the Haird Platform;
• Haird will receive a percentage of the payment made, as a commission, from each completed service. For clarity, Haird will deduct said percentage as commission from the payment made by users, and you will receive the remainder of the percentage of the payment. Payments will be disbursed based on Haird’s payment schedule, which will be to you by Haird upon onboarding on the Haird Platform;
• You are responsible for your own equipment, supplies, accoutrements, and other expenses related to providing personal services;
• You retain the sole right to determine when you are providing Personal Services. You shall accept, decline or ignore Personal Services requests made by Users at your own choosing. However, Haird may suspend you from the Platform if you abuse the Platform, including if your acceptance rate drops below any prescribed thresholds communicated to you by Haird;
• You must comply with all applicable laws, bylaws, policy requirements and regulations in force in Lagos, Nigeria, including but not limited to those pertaining to health and safety;
• You must exemplify, without equivocation, the professionalism and skill you represent to possess in providing personal services and interacting with Users. Haird reserves the right to remove any technician from the platform for violation of this term or any other breach of the terms of this agreement; and
• Legal persons must comply with all corporate laws and standards of safety in force in Lagos Nigeria.

6.2 Users

As a user utilising Haird services via the App, you agree to:

• Provide accurate information when booking appointments and observe booking times; ●​ Ensure payments for the services provided as stated. All payments for services must be processed through the App’s payment gateway;
• Treat professional service providers with respect, basic decency and human dignity; technicians are not under any obligation to extend themselves beyond the scope of their expertise or provide additional services not contemplated under the booking appointment;
• Not hold Haird responsible for any damage, injury, or loss that may occur during the provision of services, except where it is determined and proven as caused by Haird’s negligence. Haird shall not be imputed with liability for any damage, injury or loss perpetuated by a Technician in this regard;
• To provide a conducive and enabling environment for the provision and reception of personal services. In the event of any damage, injury, or loss that may occur during the provision of personal services for failure to provide a conducive and enabling environment, you, as a user, shall be held responsible for remedying such damage, injury, or loss.
• You may be required by Haird to provide feedback upon completion of a service by reviewing service delivery by a Technician or rating satisfaction levels. This enables us to offer suggestions to the technicians for improving the quality of their service.

7. ORDERING AND CANCELLING PERSONAL SERVICES

7.1. If you order a personal service and the technician has agreed to undertake the work then the personal service is considered to be ordered.

7.2. Once a technician confirms that he/she will undertake a service the user enters into a separate agreement with the technician for intricacies or specifications regarding the provision of the particular service on such terms and conditions as the user agrees with the technician. Haird does not provide personal services and is not a party in this regard to the terms of a user's agreement with the relevant technician.

7.3. Canceling the use of an ordered personal service is considered to be the situation where he technician has replied to a user's booking request and the user subsequently rejects, cancels or refuses the personal service. When a personal service booking request is cancelled after a certain time period the user will be required to pay a cancellation fee.

7.4. If a user cancels a personal service request on multiple successive instances within a 24-hour period, we may temporarily block the user's account as a warning measure. After the issuance of multiple such warnings, we may suspend the user's account for a longer period (e.g.: one (1) month). After that period a user may request an account reactivation and such application will be reviewed by Haird.

7.5. It is the duty of a user or a person for whom a personal service is ordered to make themselves available at the time specified in the booking request. This time may be modified as agreed between the user and the technician When a technician notifies the user about their arrival to the user's destination or desired location for rendering the service, and the user or person for whom the personal service is ordered is not at the said destination or location chosen for rendering the service not within the time period as specified in the booking request or any subsequent modified time in the user's agreement with the technician, after multiple requests for availability is made by the technician within a one-hour time-window and said user or person for whom the service is ordered does not make himself/herself available, the personal service ordered will be deemed cancelled and the user will not be issued a refund. Please note that Haird is not responsible for such situations.

7.6. Once the technician arrives at the destination or desired location for rendering the service, and sends the user a notification that he/she has arrived the Haird app may begin charging fare on a waiting time basis according to the rates specified in the Haird app.

7.7. If a user has requested personal services using the Haird app and causes damage to any of the technician's tools in the course of rendering the personal service, the technician reserves the right to require compensation for the damage. If the user does not compensate for the damage, Haird may, in its discretion and where feasible, pursue the claims on behalf of the provider of the personal service.

8. PAYMENTS

8.1. 8.1.Users have the option to pay the charges for the personal services either directly to the technician or via the In-app Payment.

8.2. Cash Payment Option

8.2.1. The Haird App offers a cash payment option for users upon completion of a personal service. The cash payment option is available to all registered users subject to the terms and conditions outlined in this clause.

8.2.2. Where the User chooses to exercise this option as a preferred payment method, they shall ensure that they have sufficient cash to offset the payment charged as displayed on the App.

8.2.3. Where the User pays the technician the charges directly, it is the technician's obligation to collect the charges and remit Haird's commission.

8.2.4. Upon receipt of the charges from users exercising the cash payment option, it is a requisite for professional service providers/technicians to ensure remittance of Haird's commission (percentage of which is disclosed to professional service providers/technicians upon sign up). Failure to remit Haird's commission within fourteen (14) days, in this regard, shall lead to a suspension of the professional service provider/technician's account until such time that the commission is remitted. Additionally, and/or alternatively, Haird reserves a right to a lien over any subsequent payments to offset or discharge any debt owed by a professional service provider/technician.

8.2.5. In circumstances where the user outrightly fails or refuses to pay the charges as displayed on the App, or is unwilling to pay the full charges as displayed on the App after the completion of a personal service, Haird will send a notice of debt to the user on the technician's behalf. Such authorisation derives from the mandate of paying agent given to Haird and does not entail that Haird has an obligation to compensate the charges not outrightly paid or not paid in full by the user. Where the personal service completed was not booked by the recipient of the personal service and the said recipient does not agree to pay the charge for the provision of the personal service, the charge will be paid by the registered user who booked the provision of the personal Service.

In either event, failure to pay charges upon completion of a personal service(s) will lead to a suspension of the registered user's account.

8.2.6. In the event Haird, in its discretion, pays relevant amounts to the technician on a user's behalf (e.g. and not exclusively the cancellation fee), the technician’s claim against the user shall be deemed to have transferred from the respective technician to Haird, and the user shall be deemed to have debt incurred against Haird and Haird may use any legal means available to recover the debt including but not limited to litigation. In addition, the defaulting user shall equally be responsible for any costs incurred in the process of recovering the debt.

8.3. In-App Payment Option

8.3.1. Users can pay for the personal services desired and/or rendered with a card and other payment methods (e.g.: Haird Wallet), which require prior activation in the Haird app. By providing Haird in-app Payment service, Haird acts as a commercial agent for the providers of personal services. A user's obligation to the provider of the personal service will be fulfilled when the payment order is given to transfer funds to Haird's bank account. A user is responsible for ensuring that the payment takes place and ensuring that sufficient funds are available in their payment instruments. If your primary payment method is determined to be expired, invalid or otherwise not able to be charged, users agree that Haird may, as the professional service provider’s limited payment collection agent, use a secondary payment method in a user's account, if available.

8.3.2. When making payments through Haird in-App Payment, Haird receives your payments and forwards the money to the technician. Haird may ask for additional data from users to verify payment methods.

8.3.3. Where it proves improbable, or impossible to charge a user's payment instrument for a personal service(s) rendered, such improbability or impossibility will lead to a suspension of the user's account.

8.3.4. In circumstances where Haird pays relevant amounts to the technician on a user's behalf (e.g. and not exclusively the cancellation fee), the technician’s claim against the user shall be deemed to have transferred from the respective technician to Haird, and the user shall be deemed to have debt incurred against Haird and Haird may use any legal means available to recover the debt including but not limited to litigation. In addition, the defaulting user shall equally be responsible for any costs incurred in the process of recovering the debt.

8.3.5. When making payments by Haird in-App Payment for personal services, Haird bears no responsibility for possible third-party payment costs (mobile operators, bank fees etc.). These service providers may charge you additional fees when processing payments in connection with the Haird in-App Payment. Haird is not responsible for any such fees and disclaims all liability in this regard. Your payment method may also be subject to additional terms and conditions imposed by the applicable third-party payment service provider; please review these terms and conditions before using your payment method.

8.3.6. Haird is responsible for the functioning of Haird in-app Payment and will provide support in resolving problems where necessary. The resolution of disputes related to Haird in-App Payment also takes place through us. For payment support services please contact: hairdlimited@gmail.com.

8.3.7. All charges are due immediately and payment will be facilitated by Haird using the preferred payment method designated in a user's Account, after which Haird provide a receipt. Users must pay for services in full before the service is rendered, and cancellations must be made according to the cancellation policy.

9. GOOD PRACTICE USING THE HAIRD PLATFORM

9.1. As Haird is not a provider or broker of personal services, any issues with defects or quality of the personal services rendered will be reviewed and resolved in light of representations and warranties made by the personal service provider or in accordance with industry standards of the relevant public authority.

9.2. When using the Services provided by Haird, users and professional service providers shall comply with these Terms and adhere to the principles of voluntariness, equality, fairness, and good faith. Neither users nor professional service providers shall apply Haird Services to infringe on the legal rights of others or seek unjust benefits, nor shall they disrupt the normal order of the Haird platform.

9.3. We expect that users utilize the Haird app in good faith and be respectful of the technicians who offer their services through the Haird app. Haird retains the right to close a user's account if a user is found to have violated the terms set out in these Terms or if a user's activities are malicious in ways including but not limited to withholding payment for the provision of a personal service; fraud; making hateful, defamatory, offensive, abusive, tortious or vulgar remarks; being generally disrespectful towards a technician, etc. In these cases, your Haird app account may be revoked without prior notice.

9.4. Professional service providers are required to maintain a high standard of personal hygiene, good manners and proper decorum. Professional service providers should at all times be mindful of their positions as professionals and deliver services with the highest degree of expertise, skill and business ethics applicable to providing such services and endeavour to perform the User's request in the best interest of the User. Haird will make every effort to ensure that only technicians, who have integrity and are respectful of their profession and consumers, use the Haird app. However, we are in no position to guarantee that every provider of personal services, located by the Haird app, satisfies the aforementioned criteria at all times. If a user experiences objectionable personal service, please notify the business name or company responsible for the professional service provider(where the technician is affiliated to one), a law enforcement authority or our customer support for decisive action.

9.5. Neither users nor professional service providers shall use Haird Services or Platform to generate, express or promote content that:

• Is hateful, defamatory, offensive, abusive, tortious or vulgar;
• Is deliberately designed to provoke or antagonize another or is bullying or trolling another;
• May harass, intimidate, threaten, harm, hurt, scare, distress, embarrass or upset another;
• is discriminatory such as discriminating against another based on race, gender, sexuality, religious affiliations, nationality, ethnicity, disability or age;
• Is pornographic, obscene, or sexually explicit (e.g., sexual In-app chats);
• Facilitates, promotes, incites or glorifies violence or terrorist/extremism content;
• Exploits, harms, or attempts to exploit or harm minors or exposes minors to such content;
• Are designed to specifically appeal to or present a persona of any person under the age of eighteen (18);
• Constitute, encourage or provide instructions for a criminal offence; or
• Impersonates or is designed to impersonate a celebrity, public figure or a person other than yourself whether or not you have that person's explicit consent.

9.6. To ensure the safety of the Haird platform for all users and professional service providers, Haird may ask that you verify your identity. If Haird will not be able to verify the identity of a user or professional service provider, the Haird Service may be suspended for such user or professional service provider until the verification process is completed.

9.7. To fulfil legal and compliance requirements, Haird has the right to use technical means to review the behaviour and information of users and professional service providers utilising Haird Services, including but not limited to reviewing In-app chats and creating databases for illegal content features.

10. TAX OBLIGATIONS FOR PROFESSIONAL SERVICE PROVIDERS

10.1. As a professional service provider, you hereby acknowledge that you are obliged to fully comply with all tax obligations that arise to you from the applicable laws in relation to providing the Personal Services, including:

• Paying personal income tax and or any other tax applicable in the case of a natural person; and
• In the case of a legal person, fulfilling all employee and tax registration obligations for calculations in regard to accounting and transfers to the Lagos Internal Revenue Service and any other applicable State or Federal Authority or Joint Tax Board as required by the applicable law.

10.2. In the event Haird is contacted by the relevant Tax authority via a valid application to us to provide financial information regarding the activities of a professional service provider(s), we may make available to the relevant Tax authority the information regarding the activities of the professional service provider(s) to the extent that it relates to your activities and associated acts with the Haird app and as set forth in valid legislations.

10.3. Additionally, it is your obligation to adhere to all applicable tax regulations that may apply in connection with the provision of Personal Services. You hereby agree to compensate Haird for all fees, claims, payments, penalties, fines or other tax obligations that Haird will incur in connection with the obligations arising from applicable tax regulations not having been met by you (including paying personal income tax and value-added tax)​

11. DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY, AND INDEMNITY

11.1. As the Haird app is an information society service (a means of communication) between users and technicians, we cannot guarantee or take any responsibility for the quality or defects in the provision of personal services. We will take all reasonable care to ensure that all details, images and descriptions of personal services are correct at the time that the information is first uploaded to the Haird App by professional service providers. As the usage of the Haird app for requesting personal services depends on the behaviour of the technicians, Haird does not guarantee that users will always have offers available for the provision of personal services.

11.2. The Haird app does not offer or broker personal services for users. It is also not a service soliciting agency for finding users for professional service providers. The Haird app is used as the means for organising the provision of personal services.

11.3. THE HAIRD APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. HAIRD DOES NOT REPRESENT, WARRANT OR GUARANTEE THAT ACCESS TO THE HAIRD APP WILL BE UNINTERRUPTED OR ERROR-FREE. IN CASE OF ANY FAULTS IN THE SOFTWARE, WE WILL ENDEAVOUR TO CORRECT THEM AS SOON AS POSSIBLE, BUT PLEASE KEEP IN MIND THAT THE FUNCTIONING OF THE APP MAY BE RESTRICTED DUE TO OCCASIONAL TECHNICAL ERRORS AND WE ARE NOT ABLE TO GUARANTEE THAT THE APP WILL FUNCTION AT ALL TIMES, FOR EXAMPLE A PUBLIC EMERGENCY MAY RESULT IN A SERVICE INTERRUPTION.

11.4. The Haird app may be utilised by a user to request and schedule personal services with a professional service provider, but the user agrees that Haird has no responsibility or liability to them in relation to any personal services provided to them by a professional service provider other than as expressly set forth in these terms. Users and professional service providers are solely responsible for complying with all relevant legislation and bylaws, including safety and health regulations, during the provision of services.

11.5. Haird disclaims all representations and warranties, express, implied or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Haird makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any personal services requested through the use of the Haird app. Haird does not guarantee the quality, suitability, safety or ability of professional service providers. Users agree that the entire risk arising out of utilising of Haird services, and any personal service requested in connection therewith, remains solely with users, to the maximum extent permitted under applicable law.

11.6. Haird shall not be liable for delay or failure in performance resulting from causes beyond Haird’s reasonable control. Whilst Haird shall take reasonable steps to ascertain the expertise level of professional service providers, Users acknowledge and agree that professional service providers administering personal services requested through the Haird app may not be professionally licensed or permitted to administer the service as represented. In no event shall Haird's total liability to Users in connection with the personal services for all damages, losses and causes of action exceed Ten Thousand Naira (₦10,000).

11.7. Haird, its representatives, directors and employees are not liable for any loss or damage resulting from using the Haird app including but not limited to: any direct or indirect, incidental, special, exemplary, punitive or consequential damages, liabilities, and expenses (including attorneys’ fees), personal injury or property damage or monetary loss; loss of profit; loss of business, contracts, contacts, goodwill, reputation, and any loss that may arise from interruption of the business; loss or inaccuracy of data; and any other type of loss or damage related to, in connection with, or otherwise resulting from any use of the personal services, even if Haird has been advised of the possibility of such damages. Haird shall not be liable for any damages, liability or losses arising out of:

• Your use of or reliance on the personal services obtained through the Haird App or your inability to access or use the services; or
• Your breach or violation of any of these Terms or any law;
• Your violation of the rights of any professional service provider and their affiliates.
• Any transaction or relationship between you and any professional service provider, even if Haird has been advised of the possibility of such damages.

11.8. The financial liability of Haird in connection with a breach of the contract will be limited to Ten Thousand Naira (₦10,000). You will have the right to claim damages only if Haird has deliberately violated the contract. Haird will not be liable for the actions or inactions of the professional service providers and will not be liable for damages that professional service providers cause to users.

11.9. Users and professional service providers agree to fully indemnify and hold Haird, their affiliate companies, officers, representatives, employees, agents and directors harmless from any claims or losses (including liabilities, damages, costs and expenses of any nature) that they suffer as a result of use of the Haird Platform (including the personal services contracted through use of the Haird app).

11.10. Haird may immediately end a user's access to the Haird app in the event of a breach of these Terms and Conditions or we consider it necessary to protect the integrity of Haird or the safety of technicians.

11.11. The limitations and disclaimer in this section do not purport to limit liability or alter user rights as a consumer that cannot be limited or altered under applicable law.

12. CANCELLATIONS AND REFUNDS

12.1. Users:

12.1.1. Users are required to abide by booked appointments to the letter and inform professional service providers ahead of time when they may be occasioned by delays or other factors not reasonably foreseeable or out of their control that may disrupt service delivery at the allotted time.

12.1.2. When having booked a personal service outside a 48-hour window, users must cancel bookings not less than 24 hours before the scheduled service to receive a full refund. Cancellations made after this period will incur a cancellation fee of 20% of the entire charge.

12.1.3 When having booked a personal service within a 48-hour window, users must cancel bookings not less than 12 hours before the scheduled service to receive a full refund.

12.1.4. Users in default of these cancellation requirements should note that cancellations made after the above mentioned timeframes will incur a cancellation fee of 20% of the entire charge. All other times not contemplated herein shall be determined based on the circumstances of the event.

12.2. Professional Service Providers:

12.2.1. Professional service providers are required to be committed to appointments to the letter and inform users ahead of time when they may be occasioned by delays or other factors not reasonably foreseeable or out of their control that may disrupt service delivery at the allotted time.

12.2.2. When booked by a user outside a 48-hour window, professional service providers must cancel appointments not less than 24 hours in advance of the scheduled personal service to be administered.

12.2.3. When booked by a user within a 48-hour window, professional service providers must cancel appointments they are unable to deliver not less than 12 hours in advance of the scheduled personal service to be administered.

12.2.4. All other times not contemplated herein shall be determined based on the circumstances of the event.

12.2.5. Professional service providers in default of these cancellation requirements may face penalties as stipulated by Haird. Penalties include but are not limited to a lien on percentage of earnings exclusive of commission, and other fines as may be determined on a case-by-case basis by Haird. All other times not contemplated herein shall be determined based on the circumstances of the event.

13. CONFIDENTIALITY AND PRIVACY

Haird respects your privacy and will handle your personal data in accordance with its Privacy Policy, which is incorporated by reference into these Terms and Conditions. You agree not to disclose or use any personal information shared by other users or technicians for any purpose other than providing or receiving services through the App.

14. VIOLATIONS AND TERMINATION

14.1. Haird reserves the right to suspend or terminate your (users and technicians/professional service providers) access to the App at any time, for any reason, including but not limited to violation of these Terms.

14.2. In response to your violation of these Terms or other service terms, Haird reserves the right to independently judge and take measures against you, including issuing warnings, setting deadlines for correction, restricting account functions, suspending usage, closing accounts, prohibiting re-registration, deleting relevant content, etc., without the need for prior notification. We have the right to announce the results of the actions taken and, based on the actual circumstances, decide whether to restore usage. For behaviours suspected of violating laws and regulations or involving illegal activities, relevant records will be retained, and reports will be made to the competent authorities in accordance with the law, cooperating with their investigations. You shall be solely responsible for any legal liabilities, claims, demands, or losses asserted by third parties resulting therefrom, and you shall compensate us for any losses incurred, including litigation fees, arbitration fees, attorney fees, notary fees, announcement fees, appraisal fees, travel expenses, investigation and evidence collection fees, compensation, liquidated damages, settlement costs, and administrative fines incurred in protecting our rights.

14.3. Users and professional service providers may deactivate their accounts at any time, but they will remain liable for any obligations incurred prior to deactivation.

15. THIRD-PARTY APPLICATIONS

Haird may integrate with, or may otherwise interact with, third-party applications, websites, and services ("Third-Party Applications"). Users understand and agree that the use of such Third-Party Applications may be subject to additional terms, conditions and policies provided by the applicable third party.

16. VALUABLE PROPERTY

Users are required to be vigilant and take reasonable care at all times. Being that technicians will provide personal services at the convenience of the users on a home service scheme, as a user, you understand and agree that it is your responsibility to ensure that you safeguard valuable property from access by professional service providers and their affiliates in the course of rendering personal services and till they depart. Whilst Haird will take reasonable steps to ascertain the integrity and good conduct of professional service providers, Haird shall not be responsible for, and/or address claims of theft nor be held liable in the event of a loss or damage to users’ property(ies) in this regard.

17. AMENDMENTS TO THE TERMS AND CONDITIONS

To provide you with better services or to comply with changes in national laws, regulations, policy adjustments, technical conditions, improved or additional service functionalities, and other requirements, we may revise these Terms and conditions from time to time. The revised content will form an integral part of these Terms and conditions. Once announced, it replaces the original Terms and conditions. Please refer to the latest version of these Terms and conditions on the App. If you do not accept the modified Terms and conditions, please stop using the Services provided by Haird immediately. Your continued usage of the Service will be considered as your acceptance of the modified Terms and conditions.

18. COMPLAINTS AND FEEDBACK

If you believe that our service infringes on your intellectual property rights or other rights, or if you find any illegal, false information or behaviours that violate these Terms and Conditions, or if you have any comments and suggestions about our service, you can submit them by clicking the "Contact Us" button, or by providing truthful feedback to us through our publicly listed contact email and phone number. We take your opinions seriously and will take legal actions accordingly where applicable.

19. GOVERNING LAW AND JURISDICTION

19.1. The establishment, execution, interpretation, and resolution of disputes under these Terms and Conditions will be governed by, construed and enforced in accordance with the laws of the Federal Republic of Nigeria.

19.2. In the event of a dispute arising from the signing, performance, or interpretation of these Terms and Conditions, the Parties shall make efforts to resolve it amicably through negotiation. If negotiation fails, either Party shall first have recourse to Arbitration by the Lagos Court of Arbitration for a resolution before exercising the right to file a lawsuit with a court having jurisdiction over the location of the registered office of Haird Limited.

20. FINAL PROVISIONS

20.1. All other rights not expressly authorized by these Terms are reserved by Haird, and before exercising such rights, you must obtain written permission from Haird.

20.2. NOTHING IN THESE TERMS SHALL AFFECT ANY STATUTORY RIGHTS THAT YOU CANNOT CONTRACTUALLY AGREE TO ALTER OR WAIVE AND ARE LEGALLY ALWAYS ENTITLED TO. If any provision of the Terms is held to be unenforceable, the parties will substitute for the affected provision an enforceable provision that approximates the intent and economic effect of the affected provision.

20.3. Additionally, no delay or failure by Haird to exercise any powers, rights or remedies under these Terms of Sale will constitute or operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

21. CONTACT INFORMATION

If you notice any violation of laws and regulations or breach of these Terms and Conditions or if you have any opinions, questions, concerns or suggestions regarding these Terms or the Services provided by Haird, you can contact us through the following methods: